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Emotional Intelligence (EQ) is the ability to understand one's own emotions and those of others and effectively apply the power of emotions as a source of energy, creativity, fellowship and trust.

Emotional intelligence includes:

The ability to identify and manage our emotions
      - Accurate self-assessment, Self-confidence, Flexibility,
        Initiative and Optimism
The ability to recognize emotions in others
      - Empathy, Organizational awareness and Service
The ability to interact with other people
      - Inspiration, Conflict management, Teamwork and collaboration

According to Daniel Goleman, author of Emotional Intelligence, IQ only accounts for 20% of a person's success in life; the rest is attributed to other factors, including emotional intelligence.

The importance of emotional intelligence to business organizations:

Without EQ training
With EQ training
Low staff morale
Staff are motivated
High labour turnover
More stable employees
Endless problems with productivity
Higher productivity
Dissatisfied customers
Service quality exceeds customer expectations
Little team spirit
Enterprising and dynamic work atmosphere


EQ, though a concept originated from the West, has its spirit deep-rooted in ancient Chinese philosophy!!

“The wise men do not doubt,
The compassionate men do not worry,
The brave men do not fear.”

Confucius (551-479 B.C.)


孔子 ﹝公元前551-479年﹞

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